Refund policy
Solayre — Returns & Refund Policy
Our 30-Day Money Back Guarantee
We want you to love Solayre. If for any reason you are not completely happy with your order, we will give you a full refund — no questions asked, no awkward emails, no hoops to jump through.
How it works
You have 30 days from the date you receive your order to request a refund. Simply get in touch with us at trysolayre@gmail.com within that 30-day window and let us know. We will process your refund in full within 5–7 business days. It really is that simple.
Do I need to return the product?
No. We do not ask you to send anything back. We trust you completely and we want the process to be as easy as possible for you.
What if my order arrived damaged or incorrect?
If your order arrived damaged or you received the wrong item, please contact us at trysolayre@gmail.com with a photo and your order number and we will sort it for you immediately — either with a replacement or a full refund, whichever you prefer.
When will I receive my refund?
Once your refund is approved — which happens within 24 hours of your email — you will receive your money back within 5–7 business days to your original payment method.
Contact us
trysolayre@gmail.com We aim to respond to every message within 24 hou